101 call wait times
Date of request: 12 June 2023
Reference: 772/23
Request
Details of the call waiting times for the past 3 months for all calls to 101 that are placed in a queue by a call handler for the reporting of general incidents between 6pm and 11pm on Mondays, Tuesdays, and Wednesdays.
Response
For details on the call waiting times for the past 3 months for all calls to 101 that are transferred to a caller handler by switchboard, please see the table below.
| Call Handling 2023 | |
| Month | 101 Median Wait Time (mins) |
| June | 11 |
| May | 8 |
| April | 9 |
The information contained within the table is for calls made between 6pm and 11pm on Mondays, Tuesdays, and Wednesdays.