The Constabulary is constantly striving to improve the customer focus of officers and staff.
New Quality of Service standards have been introduced to ensure that people who request a police service know what will happen and are kept informed of action taken.
The reason for having these core standards is to ensure that people know what level of service they can expect from the force.
The Quality of Service standards require us to make a number of commitments, including:
- We will make our services accessible to the public and be responsive to individual, community and business needs
- Our staff will aim to provide a thorough and professional service, whatever the reason for your contact with those staff
- We will always give priority to emergencies. However, we recognise that you may wish to contact us for many different reasons, and will endeavour to deal with your query as efficiently as possible
- We recognise the importance of being kept up to date on the progress of your enquiry
- We are committed to listening to what you have to say in order to help us improve the service we provide. We want to know your views, and proactively invite and welcome feedback
- If you contact us because you have been a victim of crime, we will comply with the specific commitments under the Victims’ Code of Practice.
Information from a variety of sources, including user satisfaction surveys, public complaints regarding service delivery and community consultation, will be used to help continually
improve the quality of our service to you.
Our commitment to provide excellent customer service to you is set out in more detail in our "Quality Charter". A copy of the Charter is available below for download.